Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII in accordance with our website.

Who Are We?
Copperpot Originals is a trading name of County Confectionery Ltd, a company registered in England under company number 2226094. Copperpot Originals is a data controller. This means that we are responsible for deciding how we hold and use personal information about you.

When do we collect information?
We collect PII from you when you place an order, subscribe to a newsletter or submit a contact form on our website.

What personal information do we collect?
Personal Details and payment: When placing an order on our website, we require your name, email address, mailing address and phone number.

Marketing & competitions: When you agree to receive our marketing emails, they are processed by our third party mail client ‘Mailchimp’.

The data stored when you registered for the newsletter (email address, name, IP address, and time and date of registration) will be sent to a server operated by The Rocket Science Group in the United States and stored there in accordance with its Safe Harbour Agreement.

Further information about the data protection offered by MailChimp can be found at:

http://mailchimp.com/legal/privacy/

Why are we collecting your information?
We may use the information we collect from you when you place an order, sign up for our newsletter, submit a contact form or marketing communication in the following ways:

  •  To fulfil your orders for products with us
  •  To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  •  To improve our website in order to better serve you.
  •  To allow us to better service you in responding to your customer service requests.
  •  To quickly process your transactions.
  •  To send periodic emails regarding your order or other products and services.

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your PII is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential, all of whom operate within full compliance of the GDPR regulations.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. Our website is encrypted via Secure Socket Layer (SSL) and when any data is sent from your computer to our servers it is encrypted.

Third Party Payment Gateways:
All transactions are processed through secure gateway providers ‘worldpay’ and ‘paypal’ and are not stored or processed on our servers.

View PayPal’s privacy policy here:
https://www.paypal.com/uk/webapps/mpp/ua/privacy-full?locale.x=en_GB#2

View WorldPay’s privacy policy here:
https://www.worldpay.com/uk/privacy-policy

Storing and deleting your data
We retain your PII for 12 months from collection to fulfil the purposes we collected it for and for the purpose of satisfying any legal, accounting, reporting and or health and safety requirements.

Once 12 months has expired, users PII is automatically deleted.

Deleting your data
You have the right to withdraw your consent for us to store your PII at any time. To withdraw your consent, please contact copperpot@countys.co.uk. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Unsubscribing from emails:
If at any time you would like to unsubscribe from receiving future emails, you can email us at copperpot@countys.co.uk. You will also find an ‘unsubscribe’ button on the bottom of any marketing emails you receive.

Cookies
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to: 

  • Help remember and process the items in the shopping cart.
  •  Understand and save user’s preferences for future visits.
  •  – Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. As all browsers are different, go to your browser’s Help Menu to learn the correct way to modify your cookies.

Below is detailed information about what cookies we use on our website and what they are used for.

Woocommerce
WooCommerce is the eCommerce platform this website uses.

To keep track of basket / cart data, WooCommerce makes use of 3 cookies:

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No PII is stored within these.

AddThis:
Add this is a social sharing widget used to enable visitors to share content with a range of social network platforms.

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_atuvc

The __atuvc cookie is created and read by the AddThis social sharing site JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behaviour for users.

For more information on AddThis you can visit their website here

http://www.addthis.com/privacy

Google Analytics:
Digital analytics lets you analyse data across ads, videos, social tools, websites, tablets, smartphones, and more to get a complete view of customers.

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These cookies are from google analytics and are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Newsletter Tracking
Our newsletter includes so-called web bugs that allow us to recognise if and when an email has been opened and which links in the email have been clicked by its recipient.

This data is stored by us so that we can best align our newsletter to the wishes and interests of our subscribers. Accordingly, the data thus collected is used to send personalised newsletters to each recipient.

You will be asked to consent to the use of your PII as follows:

“I agree that my data and my user responses will be stored electronically by newsletter tracking so that I can receive a personalised newsletter. The withdrawal of the consent to receive the newsletter constitutes a withdrawal of the consent for the tracking described above.”

By withdrawing the consent to receive the newsletter, the consent to the aforementioned tracking is withdrawn.

If users disable cookies in their browser:
Our eCommerce platform WooCommerce uses cookies to help remember and process items in your shopping basket. If you turn cookies off it will turn off this function and the site will not work correctly.

Links to other websites:
Our website may contain links to third party websites. If you follow a link to any such website, please note that our privacy policy only applies to our website and we do not accept responsibility or liability for your use of other websites.

Right to complain:
You have the right to complain to the Information Commissioner’s Office (ICO) if you are not satisfied with the way we use your information. You can contact the ICO by visiting their website at https://ico.org.uk/ or writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Contacting Us
If there are any questions regarding this privacy policy, or If you have any questions about our use of your PII, you are welcome to contact us. If you notice any errors in your PII, you have the right to have them corrected. You may contact us using the information below.

Copperpot Originals
County Confectionery Ltd
Penbeagle Industrial Estate
St Ives, Cornwall TR26 2JH
United Kingdom
Tel: +44(0)1736 797081

GDPRteam@countys.co.uk