Cancelling an order

In accordance with Consumer Contracts Regulations, you have the right to cancel your order for no reason, up to 14 days after you have received your goods. You have a further 14 days to send your order back to us.

To be eligible for a return, items must be unused, unopened and in the same condition and original packaging that you received them.

On returning your order, please ensure that you obtain a “proof of postage” receipt as this will be required as proof in the unlikely event that we did not receive your parcel. You are responsible for the return postage cost.

When we receive your returned parcel, we will refund you the original price of the goods and the cost of the standard outbound delivery to you, within 14 days to your original method of payment.

Return Address

Copperpot Returns
County Confectionery Ltd
Penbeagle Industrial Estate
St Ives
Cornwall
TR26 2JH

Faulty / Damaged Items

If you order arrives damaged or faulty please let us know immediately by emailing Sales@copperpotoriginals.co.uk with your order number and nature of fault and we will replace or refund as appropriate at no additional cost to you.